Your PSA data, made trustworthy — and reporting your clients actually believe.
I’m Rick Aquilia. I spent years at BrightGauge, led integrations at ConnectWise, and ran professional services at MSPbots. I help MSPs fix the reporting layer everyone quietly distrusts: gauges nobody believes, QBR prep that eats days, and PSA data too messy for the AI tools you’re being sold. Delivered white-label, behind your brand, under NDA.
The white-label promise — in writing, before we start
- I work through you. Deliverables carry your brand; your clients see your firm, not mine.
- No direct contact with your clients except exactly as you direct, in writing.
- NDA and confidentiality on your PSA, your data, and your client list — signed before any access.
- I will never market IT services to your clients. My local repair and office-IT work is a separate, local business in Wake County, NC — your clients are yours.
What I do for MSPs
The positioning is simple: not “I build dashboards,” but I make your PSA data trustworthy enough for reporting — and AI — to actually work.
BrightGauge builds & rescue
BrightGauge — now Reports and Dashboards — is still the reporting layer most MSPs live in. New dashboard and gauge builds, and rescue of the ones your team stopped trusting: wrong filters, double-counted tickets, metrics that don’t match the PSA. Every gauge validated against the source data before handoff.
ConnectWise PSA data cleanup
Audit and cleanup of the fields reporting depends on — statuses, types/subtypes, agreements, configurations, time entries — with documented standards your team can keep clean after I leave.
Custom SQL reporting
Direct SQL reporting against your PSA and connected data when the built-in tools run out of road: the one-off owner questions, the recurring report nobody can produce, the numbers leadership actually asks for.
QBR & client reporting
Repeatable, client-ready reporting packs that don’t take your vCIO two days to assemble before every review — consistent definitions, defensible numbers, your branding.
AI-readiness cleanup
Every AI tool pitched to MSPs reads your PSA first. If the data is inconsistent, the AI output is confidently wrong. I clean and validate the underlying data so automation and AI have something true to work with.
Integrations & data plumbing
REST API integrations and data movement between your stack’s tools — the unglamorous connections that make end-to-end reporting possible at all.
Why an MSP would hand me their data
BrightGauge
Technical CSM → Team Lead, Professional Services → Integration Developer. Four-plus years inside the reporting tool your MSP probably still owns — building the dashboards and gauges, and learning exactly where they lie to you. It’s called Reports and Dashboards now; the data problems haven’t changed.
ConnectWise
Team Lead, Integrations. ConnectWise acquired BrightGauge in 2019 and I stayed in the family — so the BrightGauge and ConnectWise years are really one seven-year run inside the same ecosystem: first the reporting tool, then the PSA it reports on. I led the team connecting third-party tools to that PSA — deep, daily work in PSA data, APIs, and the ways MSP data gets messy in the real world.
StrongDM
Senior Customer Success Manager. Enterprise infrastructure-access SaaS — owning outcomes and reporting for large, technical customers.
Forescout
Senior Customer Success Manager. Cybersecurity platform — the same discipline: numbers a customer can defend in the room.
MSPbots
Head of Professional Services. Ran professional services for an MSP automation and reporting platform — scoping, delivering, and supporting data and reporting work for MSP customers.
Compuquip
Founding Customer Success Manager. The first CSM at a cybersecurity services provider — built the function, its reporting, and its QBR rhythm from zero. Technical toolkit throughout all of it: SQL, Python / Django, REST APIs, AWS, reporting and dashboards.
How an engagement runs
Intro call
Thirty minutes on what your reporting looks like today, where it hurts, and whether I’m the right fix. NDA first if you want one before any detail.
Scoped, fixed quote
A written scope with a firm price — the same rule as my local work: you approve it before anything starts.
Build, validate, hand off
Numbers validated against source data, definitions documented, and your team shown how it works — so you’re not dependent on me to keep it running.
Remote and nationwide. This page isn’t part of my local site’s navigation on purpose — if you’re reading it, someone sent you the link, and that’s who it’s for.